How can we help you?

or

The First thing to do is to identify that the product you are looking for is eligible for curbside pick up! You will know if it is eligible by seeing one of these two texts on the product page!

After identifying that your order is eligible for curbside Pickup, Click the add to cart button

Once you have found the products you are looking to pick up click the cart icon on the top right of the website

In the cart scroll down and you will see a shipping button and a curbside pick up option, Click the Curbside pick up button

You than see text saying "Choose a date and Time" Click on this to choose the day and time you would like to pick it up!

Once your date and time is chosen click the check out button & follow the steps to enter your information & Payment details!

After you place the order you will recieve an order confirmation email! when your item is ready to be picked up you will recieve a notification Email stating it is ready to be picked up with instructions on how to pick it up!

**If you cannot make it the day you have chosen please reply to the order confirmation email you recieved to adjust the date & Time**

This is a crazy change for our business! We are very exited yet also very scared about changing our store to Curbside pick up only!

And very understandably you may be a little dissapointed / Curious as to why we have chosen this route!

There are many reasons we have gone this way:

1. Me And My brother Have prided ourselves on our customer service! This business has taken off past the point of us to being able to

handle both the hundreds of instore shoppers as well as the hundreds of calls coming from all over canada and the united states a day!

In order to provide the in store customer service we love to give we would need to hire 6 people just to handle the in store

shopping! While Also Hiring More phone operators! This would result in a massive increase in our part prices. Our main goal in this

business is to provide affordable parts to every camper in north america! We have realized that this wouldnt be possible

without going the route we are. We now understand why other RV parts Stores / RV Dealers have such high prices of their parts!

2. We now have all our used parts on pallet racking orginized into boxes all orginized with SKU numbers

When we started posting our used inventory online we quickly realized that while customers were in the store browsing

they would grab products a place them in a different location and the inventory would get completly messed up :(

3. We have a great feeling that this proccess will stream line the operations with less staff while giving me and my brother the time we

need to bring this business further. Resulting in cheaper parts , more parts , Greater reach & Huge Leaps in the RV Parts Industry!

The Most important thing to us is our customers! We know how hard this is going to be for people and its with heavy hearts we take this

route! We greatly appriciate your understanding with this change! There will be alot of learning in this process and many bugs to work out

but we are exited to do as best as we can to get you the parts you need at the price you like :)

Unfortunatly there is no in store browsing when coming to pick up the curbside order. The store is now set up in warehouse style making it

impossible to browse parts inside the building!

Once your curbside pick up order is placed you will recieve an order confirmation email! When the order has been prepared you will than

recieve a ready for pick up email that will provide the instructions of how to pick up your order :)

We have a preperation time of 24hrs to complete your order! This is to make sure we have your order prepared when you come to pick it up!

The cut off time for our curbside orders is at 5pm MST.

**Our Store is currently offering Curbside Pick Up & Shipping Only, No in store Shopping**

Pick-up Hours: Monday-Saturday 10am-9pm MST

When It comes to figuring out what may be causing something not to function properly, there are so many variables that come into play! Because of this, unfortunately our team at Young Farts is unable to help diagnose these problems legally :(

But we get it! you want to keep the costs down as much as possible! So lets walk you through the cheapest solutions!

The best thing you can do is first verify the correct Model Number / Part Number of the Malfunctioning product.

Once you have found the correct Number Think of the symptoms! What is it that's not working?

Google is todays best friend! Here's where you can enter the model number to find the owners manuals that includes symptoms and solutions

or when you enter your Model Number / Part Number into google also add your symptom's after that! here you should be able to find forums and other information related to the problem your experiencing!

Or Give your local service shop a call! they should be able to give you the advice you need legally so you can find just what it is you need!

All our New & Used Parts Are listed on the website! if you dont see the part you are looking for it is very likley we do not have the part :( you can find our find our number in this page! Every day we are stripping more and more trailers and getting the parts online! just because it isn't there today, it could be tomorrow! :)

Dont worry! Our site makes it easy to browse around! Feel Free to search in the search bar located at the top, or browse through our sections and narrow your search using the Narrow your search option & categories filters.

Making an order with the Young Farts is simple! when you find the product you are interested in, just add it to the cart!

once your ready to place the order click on the cart in the top right of your browser

after that just click the checkout button and follow the prompts to enter your shipping information and preferred payment method! than you are all set!

After ordering you will receive and email confirmation of your order!

After the order is placed you will receive a confirmation email!

and that's when we get to work! we get your order prepared and ship it off to your location!

Once the tracking number is created you will receive and email stating the tracking numbers based on the products that are in that shipment!

Orders with multiple products may be shipped in multiple shipments!

And just like that the order appears at your door :)

Orders with multiple items may be sent in multiple packages! you will be able to tell if you received different tracking numbers in the fulfillment email

Please reply to the order confirmation email to reach out customer service team! We will be glad to help you with any concerns.

For any concerns regarding your order please reply to the order confirmation email with your problem.

We recommend a careful inspection of each item received. All/any anomalies (incorrect shipping, missing items, damaged goods) must be reported to our order confirmation email within 48 hours of receiving goods.

If we make an error when fulfilling your order, please contact us by Replying to order confirmation email within 48 hours of receiving your package to initiate a claim. Please send a brief email alerting us of the error and we will correct any fulfillment mistakes as quickly as possible.

To initiate a return or exchange you must email our order confirmation to obtain a Return Merchandise Authorization (RMA). You will be asked to provide details of the issue and the date in which the item was purchased. In some cases, we may request that Pictures must be sent of damage or other errors

IF item is being returned because the item is no longer needed, or customer ordered wrong part buy mistake the customer is responsible for the shipping costs

Young Farts RV Parts will pay return shipping fees in the following situations:

• The Wrong Product was shipped
• The product was labelled wrong
• Damaged in transport
• Defective product

Within Canada we ship using Canada Post & Purolator for normal package sizes. For overweight or large items we use multiple different freight company's to ship right to your door.

For orders using a P.O Box number we always ship using Canada Post.

For orders to the United States we use Canada Post, Purolator or UPS

Although we do offer free shipping over $200 there are a couple reasons why the shipping may not be free:

-All used parts are not eligible for free shipping! In the case you have $200 worth of products that ARE eligible for free shipping you will receive free shipping on thoughs items, but the shipping charge you may see will be for the products that were NOT eligible for free shipping! Make sure you read the product descriptions of the products you are wishing to purchase to see there free shipping eligibility

-Although we do offer free shipping to most of Canada, There are some locations that are NOT eligible for free shipping, this will either be determined at the checkout   or AFTER the order has been placed. You may receive an email if the shipping cost is above the expected price asking for shipping payment before the shipping process takes place. Shipping outside of Canada is NOT eligible for free shipping

Orders are usually shipped 1-5 days after the order is placed.

Ship out time is determined based off the item location, size of item/items, and order preparation.

Oversized Items usually take longer to prepare and ship and Because of this shipping date estimates on oversized items may not be correct.

After Item is shipped out, the customer will receive an email with the tracking number for the item. Orders may have multiple tracking numbers for one order. Each will entail its own email with the tracking number

The Answer is YES!

whenever we are shipping to P.O Boxes we ship using Canada Post!

Although we do offer free shipping to most of Canada, There are some locations that are NOT eligible for free shipping, this will either be determined at the checkout   or AFTER the order has been placed. You may receive an email if the shipping cost is above the expected price asking for shipping payment before the shipping process takes place.

Tracking Numbers may be created before the package is shipped out! if you see a tracking number with no information it means the package is getting ready and will be shipped out soon!

If the tracking number shows nothing for more than 2 days please feel free to reply to the order confirmation email to check in to see if a mistake was made

We do ship internationally!

Prices for shipping are subject to change after the order is placed and paid for! in that circumstance you would receive an email stating the change and only charge if the price is approved by the customer.

Returns:

Returns on NEW Products:

We offer a 30-day return policy from the delivery date on DOA (dead on arrival) or unused items, factory sealed in the manufacturer's original packaging.

IF item is being returned because the item is no longer needed, or customer ordered wrong part buy mistake the customer is responsible for the shipping costs

NO return or exchange is accepted on electronics that have been removed from the original packaging in any way.

Returns on USED Products:

All Used Products are considered Final Sale! Because of people repackaging there broken part and calling it Ours. For any questions and concerns please reply to the confirmation email and we can try to assess the situation.

Incorrectly Shipped, Missing Items or Damaged Goods

We recommend a careful inspection of each item received. All/any anomalies (incorrect shipping, missing items, damaged goods) must be reported to our order confirmation email within 48 hours of receiving goods.

If we make an error when fulfilling your order, please contact us Via Replying to order confirmation email within 48 hours of receiving your package to initiate a claim. Please send a brief email alerting us of the error and we will correct any fulfillment mistakes as quickly as possible.

Incorrect received items must be returned to us within 30 days of the purchase date. We will provide you with a prepaid return label via email to send back the product(s).

Young Farts RV Parts will pay return shipping fees in the following situations:

• The Wrong Product was shipped
• The product was labelled wrong
• Damaged in transport
• Defective product

Exchanges for Defective or Damaged Items

Items that are still under warranty, are eligible for an exchange only. We will exchange the item for the exact same item, in the exact same colour. Exceptions may apply if the item is no longer being actively stocked or available.

We can not offer store credit or refunds on warranty exchanges. Store credit may be offered for items that are no longer actively stocked or available.

Refunds and Store Credit

We will refund in the original method of payment.

At this time, we are unable to issue refunds via Interac E-Transfer, Cash, Debit Card or Cheque.

We issue refunds within 7 business days after receiving and inspecting the merchandise. An email notification confirming your refund will be sent after.

Depending on your card-issuing bank, please allow up to one billing cycle for a refund to appear on your statement.

We cannot process return or refund requests without proof of purchase.

Non-Returnable & Final Sale Items

All Used, Clearance, Final sale, or "as is" marked items are non-refundable and ineligible for returns, refunds, or exchanges.

Return Merchandise Authorization (RMA)

To initiate a return or exchange you must email our order confirmation to obtain a Return Merchandise Authorization (RMA). You will be asked to provide details of the issue and the date in which the item was purchased. In some cases, we may request that Pictures must be sent of damage or other errors

Returning Goods

After you receive an RMA approval, please return your product(s) to us within 30 days. Be sure to include your RMA Approval email with your shipment.

Once your return is approved, you will receive instructions for returning the products to us as well as a shipping label for your return (if applicable).

Pack all merchandise safely to prevent damage during transit. We strongly recommend using a shipping method with tracking and insurance. One Way Access is not responsible for loss or damage during transit.

All returns should be sent to the address stated in the Return Merchandise Authorization (RMA).

We will refund in the original method of payment.

At this time, we are unable to issue refunds via Interac E-Transfer, Cash, Debit Card or Cheque.

We issue refunds within 7 business days after receiving and inspecting the merchandise. An email notification confirming your refund will be sent after.

Depending on your card-issuing bank, please allow up to one billing cycle for a refund to appear on your statement.

We cannot process return or refund requests without proof of purchase.

We offer a 30-day return policy from the delivery date on DOA (dead on arrival) or unused items, factory sealed in the manufacturer's original packaging.

IF item is being returned because the item is no longer needed, or customer ordered wrong part buy mistake the customer is responsible for the shipping costs

NO return or exchange is accepted on electronics that have been removed from the original packaging in any way.

Returns on USED Products:

All Used Products are considered Final Sale! Because of people repackaging there broken part and calling it Ours. For any questions and concerns please reply to the confirmation email and we can try to assess the situation.

Incorrectly Shipped, Missing Items or Damaged Goods

We recommend a careful inspection of each item received. All/any anomalies (incorrect shipping, missing items, damaged goods) must be reported to our order confirmation email within 48 hours of receiving goods.

If we make an error when fulfilling your order, please contact us Via Replying to order confirmation email within 48 hours of receiving your package to initiate a claim. Please send a brief email alerting us of the error and we will correct any fulfillment mistakes as quickly as possible.

Incorrect received items must be returned to us within 30 days of the purchase date. We will provide you with a prepaid return label via email to send back the product(s).

Young Farts RV Parts will pay return shipping fees in the following situations:

• The Wrong Product was shipped
• The product was labelled wrong
• Damaged in transport
• Defective product