Shipping Policy
Shipping RV parts is not always one-size-fits-all.
We ship RV parts across Canada and to the United States. Some items are easy parcels. Some are huge, awkward, heavy, used, oversized, or going to hard-to-reach areas. This page explains how shipping works before and after checkout.
Quick shipping basics
- New product orders over $100 may qualify for free shipping.
- Used parts do not qualify for free shipping.
- Oversized, heavy, remote, or certain locations may require extra shipping.
- Extra shipping charges are never charged without your approval.
Jump to a shipping section
Free shipping is not automatic on every order
Some orders may not qualify due to used parts, oversized items, location, freight cost, or shipping address.
We may email after checkout
If shipping is higher than expected, we may email you with the extra shipping cost before completing the order.
No surprise extra charges
Additional shipping charges will never be charged until you approve them.
Free shipping policy
Free shipping may apply to new product orders over $100.
Although we offer free shipping on many new product orders over $100, there are times when an order may not be eligible.
Reasons an order may not qualify for free shipping
- Used parts do not qualify for free shipping.
- Shipping used parts to the East Coast is not eligible for free shipping.
- Some shipping addresses or locations may not qualify for free shipping.
- Remote, rural, or hard-to-service locations may require additional shipping.
- Oversized or overweight products may not qualify, depending on the item and delivery location.
- Some U.S. orders, oversized items, or locations may not be eligible for free shipping.
Extra shipping charges require approval.
If your order is not eligible for free shipping, or if the shipping cost is higher than expected, you may receive an email after placing your order. We will let you know the additional shipping cost before completing the order. Extra shipping charges will never be charged without your approval.
How shipping works
From order placed to tracking sent.
Shipping time depends on the item, the warehouse location, the size of the order, and how much preparation is needed.
1
Order placed
Your order is received and released to our internal systems for processing.
2
Order prepared
We locate, package, prepare, or freight-quote the item depending on size and location.
3
Shipping confirmed
If extra shipping is needed, we email you for approval before completing the order.
4
Tracking sent
After shipping, tracking is emailed. Some orders may have multiple tracking numbers.
Shipping carriers
We use parcel couriers and freight companies.
Within Canada, normal package sizes are usually shipped with Canada Post or Purolator. For overweight, oversized, or large items, we use different freight companies to ship right to your door.
Canada Post
Purolator
Canpar
UPS
FedEx
Large items can take longer.
Oversized items usually take longer to prepare and ship. Because of this, shipping date estimates on oversized items may not always be accurate.
Shipping timelines
Orders usually ship within 1–5 days.
Most orders are usually shipped 1–5 days after the order is placed. Ship-out time is determined by item location, size, order preparation, packaging, and shipping method.
Normal parcel orders
Normal package sizes are usually faster to prepare and ship. Once the item is shipped, you will receive an email with tracking information.
Oversized or freight orders
Oversized, heavy, or freight items may take longer because they may require extra packaging, freight quoting, palletizing, or special carrier arrangements.
Tracking numbers
Tracking may be created before the package moves.
Tracking numbers may be created before the package is physically shipped out. If you see a tracking number with no movement, it usually means the package is being prepared and will be shipped soon.
Multiple tracking numbers
Some orders may ship in multiple packages or from different locations. If your order has multiple tracking numbers, each tracking number may be sent in its own email.
Tracking has no information?
If your tracking number shows no information for more than 2 days, please reply to your order confirmation email so we can check whether a mistake was made.
P.O. Boxes
Yes, we ship to P.O. boxes.
We do ship to P.O. boxes. Whenever we are shipping to a P.O. box, we ship using Canada Post.
Shipping address matters
Some locations cost more to ship to.
Although we offer free shipping to many locations in Canada, some locations and oversized items are not eligible. This may be determined at checkout or after the order has been placed.
Canada & USA shipping
We ship across Canada and to the United States.
Shipping rules may vary depending on the country, carrier, item size, item type, shipping address, and customs requirements.
Canadian shipments
We ship RV parts daily across Canada from our Edmonton/Vegreville, Calgary, or Montreal warehouse locations. Most regular shipments are sent by Canada Post, with larger parcels sent using couriers or freight carriers.
Canadian customers are charged applicable GST, HST, or QST on purchases.
USA shipments
We do ship to the United States of America. Estimated delivery dates may take longer than stated when shipping to the USA.
For courier shipments, brokerage, customs, duties, tariffs, or import-related fees may have to be paid upon arrival. Free shipping offers may not apply to U.S. orders, oversized items, or certain U.S. locations.
Payment timing
Credit card charging policy
Our policy is to charge the amount of your purchase with your credit card issuer at the time of order so it can be released to our internal systems for processing. This may be a day or two in advance of shipping the product.
Shipping charge refunds
Shipping charges are only refunded in specific cases.
Shipping fees are only refunded if we made an error in the shipment of your order or if there is a material error in the presentation of the product on our website.
When shipping fees may be refunded
We do our best to provide as much product information as possible so customers can make the correct buying decision. Occasionally, product features or specifications may not be clear. If we determine, in our sole discretion, that this is the case with a product you ordered, we may refund your shipping charges with our thanks for identifying the issue.
Incorrect or unneeded product orders
If you are unsure whether you are ordering the correct product, please ask before ordering. We are unable to refund shipping charges in cases where a customer ordered an incorrect or unneeded product.
Special item notes
Some products have special rules.
Certain items have special order, shipping, return, or warranty limitations.
Special orders
Special orders, non-stocked products, obsolete items, and custom orders cannot be cancelled or returned once confirmed.
Electronic circuit boards
In no case are we able to issue refunds on replacement electronic circuit boards, whether they have been installed or not.
Generators
Generators may not be returned if gas or oil reservoirs have been filled. Warranty or service issues must be handled with the manufacturer.
Chemicals & adhesives
Certain chemicals, liquids, and adhesives are not returnable.
Oversized products
Oversized products may require additional shipping depending on item size, weight, packaging, and delivery location.
Used parts
Used parts do not qualify for free shipping and may have different preparation, packaging, and shipping requirements.
FAQ
Shipping questions
Do you offer free shipping?
We offer free shipping on many new product orders over $100, but not every order qualifies. Used parts, oversized items,
certain locations, U.S. orders, and remote shipping addresses may not be eligible.
Do used parts qualify for free shipping?
No. Used parts do not qualify for free shipping.
Will I be charged extra shipping automatically?
No. If extra shipping is required after an order is placed, we will email you with the additional shipping amount.
Extra charges will not be charged until you approve them.
How long does it take to ship?
Orders usually ship 1–5 days after the order is placed. Oversized, heavy, freight, or special preparation orders may take longer.
Do you ship to P.O. boxes?
Yes. P.O. box shipments are sent using Canada Post.
Why does my tracking number show no information?
Tracking numbers can be created before the package physically ships. If tracking shows no information for more than 2 days,
reply to your order confirmation email so we can check it.
Do you ship to the United States?
Yes, we ship to the United States. U.S. delivery estimates may take longer than stated, and brokerage, customs, duties,
tariffs, or import-related fees may be due upon arrival.
Can shipping charges be refunded?
Shipping charges are only refunded if we made an error in the shipment of your order or if there was a material error
in the presentation of the product on our website. Shipping is not refunded if the customer ordered an incorrect or unneeded product.
Need help with a shipping question?
For questions about an order you already placed, please reply directly to your order confirmation email. This keeps your question connected to the correct order and helps us look it up faster.
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