Free shipping on NEW products over $200, some new products which are new but old stock do not qualify for free shipping. All used parts are not eligible for free shipping! In the case you have $200 worth of products that ARE eligible for free shipping you will receive free shipping on thoughs items, but the shipping charge you may see will be for the products that were NOT eligible for free shipping! Make sure you read the product descriptions of the products you are wishing to purchase to see there free shipping eligibility these products will indicate this in the product description.
General Shipping Standards
Current shipping lead times are detailed on each product page and are based on the location of stocked items. In the vast majority of cases, we are able to ship in-stock products the next business day for orders placed before 4 pm Eastern time Monday through Thursday and before noon on Sunday for Monday delivery. Any items displaying shipping lead times greater than 1-2 Business Days will ship in the time frame indicated.
Note that in multi-product purchases, shipping costs are calculated based on the combined shipment weight of all items. If individual items within an order have varying lead times, the order will not ship until all items are available for shipment.
Orders shipping outside Canada or the USA (when service is available) or to destinations in Hawaii, Alaska, the Northwest Territories, Nunavut, and the Yukon Territory do not qualify for the Free Shipping Offer.
Items shipped free and subsequently returned will be subject to a restocking charge equivalent to the costs of outbound shipping, except in cases where we have made a material error in fulfilling your order. In this case, customers are also responsible for return shipping costs.
If there is an error in our data and we identify that one or more products on your order are back-ordered, you will be advised of the estimated shipping date for those products and you may cancel those items without penalty prior to shipping.
Credit Card Charging Policy
Our policy is to charge the amount of your purchase with your credit card issuer at the time of order so it can be released to our internal systems for processing. This may be a day or two in advance of shipping the product.
We ship RV Parts daily across all of Canada from our Edmonton (Vegreville), Calgary or Montreal warehouse. Most shipments are sent via Canada Post, with larger parcels sent using Purolator Courier or UPS. Canadian customers are charged GST or HST or QST on all purchases.
Orders from US customers. For courier shipments, we use UPS exclusively. Since all shipments to US customers are domestic, no brokerage, customs or duties apply. US customers are responsible for any applicable sales and use taxes.
Shipping Charge Refunds
We issue refunds for any shipping fees charged only if we have made an error in the shipment of your order or if there is a material error in the presentation of the product on our website. We do our best to provide you with as much information as possible on the site to make your buying decision, but we acknowledge that occasionally product features or specifications may not be clear. . If we determine in our sole discretion that this is the case with a product you have ordered, we will gladly refund your shipping charges with our thanks for identifying the deficiency for us.
If you have any question as to whether you are ordering the correct product, please call or email us prior to ordering. We are unable to refund shipping charges in cases where customers have ordered an incorrect or unneeded product.
Special Order Products
We cannot accept returns on special orders, non-stocked products, obsolete items or custom orders. If you are ordering a custom product, please contact our parts experts prior to placing the order with our supplier for help to ensure that you are ordering the correct item for your application. Once you have confirmed your desire to order the product, your credit card will be charged for the full amount of the custom order. This amount is non-refundable if you decide to cancel the order subsequent to your confirmation.
Electronic Circuit Boards
In no case are we able to issue any refunds on orders of replacement electronic circuit boards, whether they have been installed or not.
Generators may not be returned if the gas or oil reservoirs have been filled. Customers must deal directly with generator manufacturers for warranty or service issues.
Chemicals and Adhesives
Certain Chemicals, liquids and adhesives are not returnable.