Shipping Policy:

Who do we ship with?

Within Canada we ship using Canada Post & Purolator for normal package sizes. For overweight or large items we use multiple different freight company's to ship right to your door.

For orders using a P.O Box number we always ship using Canada Post.

For orders to the United States we use Canada Post, Purolator or UPS

My Order is over $200 why is shipping not free?

Although we do offer free shipping over $200 there are a couple reasons why the shipping may not be free:

-All used parts are not eligible for free shipping! In the case you have $200 worth of products that ARE eligible for free shipping you will receive free shipping on thoughs items, but the shipping charge you may see will be for the products that were NOT eligible for free shipping! Make sure you read the product descriptions of the products you are wishing to purchase to see there free shipping eligibility

-Although we do offer free shipping to most of Canada, There are some locations & Over Sized Items that are NOT eligible for free shipping, this will either be determined at the checkout or AFTER the order has been placed. You may receive an email if the shipping cost is above the expected price asking for shipping payment before the shipping process takes place.

How long till my package ships out?

Orders are usually shipped 1-5 days after the order is placed.

Ship out time is determined based off the item location, size of item/items, and order preparation.

Oversized Items usually take longer to prepare and ship and Because of this shipping date estimates on oversized items may not be correct.

 

After Item is shipped out, the customer will receive an email with the tracking number for the item. Orders may have multiple tracking numbers for one order. Each will entail its own email with the tracking number

Do we ship to P.O Boxes?

The Answer is YES!

whenever we are shipping to P.O Boxes we ship using Canada Post!

Although we do offer free shipping to most of Canada, There are some locations & Over Sized Items that are NOT eligible for free shipping, this will either be determined at the checkout   or AFTER the order has been placed. You may receive an email if the shipping cost is above the expected price asking for shipping payment before the shipping process takes place.

The tracking number doesn't show any information?

Tracking Numbers may be created before the package is shipped out! if you see a tracking number with no information it means the package is getting ready and will be shipped out soon!

If the tracking number shows nothing for more than 2 days please feel free to reply to the order confirmation email to check in to see if a mistake was made

Do we ship internationally?

Tracking Numbers may be created before the package is shipped out! if you see a tracking number with no information it means the package is getting ready and will be shipped out soon!

If the tracking number shows nothing for more than 2 days please feel free to reply to the order confirmation email to check in to see if a mistake was made

Shipping Policy

Free shipping on NEW products over $200, some new products which are new but old stock do not qualify for free shipping. All used parts are not eligible for free shipping! In the case you have $200 worth of products that ARE eligible for free shipping you will receive free shipping on thoughs items, but the shipping charge you may see will be for the products that were NOT eligible for free shipping! Make sure you read the product descriptions of the products you are wishing to purchase to see there free shipping eligibility these products will indicate this in the product description.

 

 General Shipping Standards

Current shipping lead times are detailed on each product page and are based on the location of stocked items. In the vast majority of cases, we are able to ship in-stock products the next business day for orders placed before 4 pm Eastern time Monday through Thursday and before noon on Sunday for Monday delivery. Any items displaying shipping lead times greater than 1-2 Business Days will ship in the time frame indicated.

 

Note that in multi-product purchases, shipping costs are calculated based on the combined shipment weight of all items. If individual items within an order have varying lead times, the order will not ship until all items are available for shipment.

 

Orders shipping outside Canada or the USA (when service is available) or to destinations in Hawaii, Alaska, the Northwest Territories, Nunavut, and the Yukon Territory do not qualify for the Free Shipping Offer.

 

Items shipped free and subsequently returned will be subject to a restocking charge equivalent to the costs of outbound shipping, except in cases where we have made a material error in fulfilling your order. In this case, customers are also responsible for return shipping costs.

 

 

Back Orders

If there is an error in our data and we identify that one or more products on your order are back-ordered, you will be advised of the estimated shipping date for those products and you may cancel those items without penalty prior to shipping.

 

 

Credit Card Charging Policy

Our policy is to charge the amount of your purchase with your credit card issuer at the time of order so it can be released to our internal systems for processing. This may be a day or two in advance of shipping the product.

 

Canadian Shipments

We ship RV Parts daily across all of Canada from our Edmonton (Vegreville), Calgary or Montreal warehouse. Most shipments are sent via Canada Post, with larger parcels sent using Purolator Courier or UPS. Canadian customers are charged GST or HST or QST on all purchases.

 

USA Shipments

Orders from US customers. For courier shipments, we use UPS exclusively. Since all shipments to US customers are domestic, no brokerage, customs or duties apply. US customers are responsible for any applicable sales and use taxes.

 

Shipping Charge Refunds

We issue refunds for any shipping fees charged only if we have made an error in the shipment of your order or if there is a material error in the presentation of the product on our website. We do our best to provide you with as much information as possible on the site to make your buying decision, but we acknowledge that occasionally product features or specifications may not be clear. . If we determine in our sole discretion that this is the case with a product you have ordered, we will gladly refund your shipping charges with our thanks for identifying the deficiency for us.

 

If you have any question as to whether you are ordering the correct product, please call or email us prior to ordering. We are unable to refund shipping charges in cases where customers have ordered an incorrect or unneeded product.

 

 

Special Order Products

We cannot accept returns on special orders, non-stocked products, obsolete items or custom orders. If you are ordering a custom product, please contact our parts experts prior to placing the order with our supplier for help to ensure that you are ordering the correct item for your application. Once you have confirmed your desire to order the product, your credit card will be charged for the full amount of the custom order. This amount is non-refundable if you decide to cancel the order subsequent to your confirmation.

 

 

Electronic Circuit Boards

In no case are we able to issue any refunds on orders of replacement electronic circuit boards, whether they have been installed or not.

 

 

Generators

Generators may not be returned if the gas or oil reservoirs have been filled. Customers must deal directly with generator manufacturers for warranty or service issues.

 

 

Chemicals and Adhesives

Certain Chemicals, liquids and adhesives are not returnable.